Past, Present and Future of Flexibility: Customers are the Key to a Reliable Clean Energy Future

Speakers: Jill Anderson, Senior Vice President of Customer Service, Southern California Edison & Jessica Lim, Principal Manager of Product Management, Southern California Edison
Host: Energy and Efficiency Institute & Graduate School of Management
Date: 1/15/2021
Time: 9am to 9:50am
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Jill Anderson is senior vice president of Customer Service at Southern California Edison. She is responsible for overseeing the company’s customer products and services, business and residential customer account management, call center operations, customer information systems re-platforming, and competitive telecommunications business. Most recently, Anderson served as senior vice president of Strategic Planning and Power Supply at SCE, driving business strategy across the company, and ensuring that the integrated planning to support California’s clean energy transformation remains closely aligned with the company’s procurement and dispatch of generation resources. Previously, Anderson was executive vice president and chief commercial officer at the New York Power Authority (NYPA), the country’s largest state power organization.

Jessica Lim is the Principal Manager of Product Management at Southern California Edison. She is responsible for product development and managing a portfolio of programs to enable customer choice and equity from distributed generation to low-income solutions. Prior to this role, Jessica advanced customer-focused initiatives through Marketing & Digital at SCE, grew the e-commerce division at Epson America, and launched new brands at Ogilvy & Mather Advertising and Ketchum Communications.